top of page

Store Policy

SHIPPING POLICY

DOMESTIC SHIPPING POLICY

Shipment processing time:

  • All orders are processed and shipped within 2 business days.

  1. Orders placed on the weekend (Friday-Sunday) are dispatched on Monday.

.Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

​

SHIPMENT METHOD

​Standard Shipping

  • Free shipping for orders over $75 (standard shipping)

  • 3-5 business days :Shipping charges for your order will be calculated and displayed at checkout.

​​​

Two Day Shipping

  • 2 business days: $25.00

​​

Express Shipping

  • 1-2 business days: $35.00

​

​DELAYED OR LOST ORDERS:

A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. 

​

WRONG OR INCOMPLETE ADDRESS:

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

​

DAMAGES

If your order is received with any notable shortcomings, please contact customer service immediately.

 

All discrepancies, shortages, broken merchandise returns must be made within 7 days from the date you receive your order. Any requests for compensation or remediation will not be accepted after 7 days from the date you receive your order.

Return & Exchange Policy

We want to do everything possible to make your return process smooth and easy. 

 

RETURN INSTRUCTIONS

Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

 

POLICY RESTRICTIONS

  • We do not accept returns on products that have been mixed or blended together with other ingredients. This contaminates the raw product(s) leaving us unable to assess them in the original condition in which they were received. If you are purchasing bulk ingredients in order to create formulations, please inspect raw materials carefully before combining. We would recommend performing a small test batch with a specific ingredient if you have any questions or concerns about its possible performance in your recipe.

  • We do not accept returns for clearance items, clothing, or mugs.

  • We do not accept returns of opened containers of our products. 

  • All shipping charges become the sole responsibility of the customer, unless it is the error of Healing Compass.  Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.

  • Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned (7  day return policy for herbal products; 30 day return policy for merchandise.)

 

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

LEGAL DISCLAIMER

Statements made on this website regarding the herbal and natural products offered on this website have not been evaluated by the food and drug administration as the FDA does not evaluate or test herbs. This information has not been evaluated by the US Food and Drug Administration, nor has it gone through the rigorous double-blind studies required before a particular product can be deemed truly beneficial or potentially dangerous and prescribed in the treatment of any condition or disease. 

​

The information presented on this site is provided for informational purposes only, it is not meant to substitute for medical advice or diagnosis provided by your physician or other medical professional. Do not use this information to diagnose, treat or cure any illness or health condition. If you have, or suspect that you have a medical problem, contact your physician or health care provider. 

​

The products offered on this website are not intended to treat, cure or prevent any illness or disease. If you have or suspect that you have a medical problem,  consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions. You should always carefully read all product packaging and labels. Always consult your physician or health care provider before using any herbal products, especially if you have a medical problem.

​

Healing Compass, LLC  and/or it's proprietors assume no liability for any injury, illness or adverse affects caused by the misuse and/or use of the information or products presented on this website. 

All ingredients used in the manufacture of our health and wellness products are FOOD GRADE and of plant origin. All ingredients are classified as GRAS (Generally Recognized As Safe). No synthetic colors, dyes, fragrances or additives are added to any product. 

​

Please visit the FDA website to clear any confusions you have on cosmetics and their ingredients.

bottom of page